Claim form

Guarantee claim

If something did not match what we promised, tell us here. You should not have to argue your way to it first.

Claims should be filed within 48 hours of your tour ending. After that this form still accepts your claim, and we still read it.

Company

Your booking

Give the booking reference if you still have it. If not, your name and WhatsApp number are enough.

Booking reference

or

Full name

WhatsApp number

Last day of your tour

Used to work out the 48-hour window.

Claim type

• Itinerary or package issue: 25% refund
• Guide conduct: 50% refund

What happened

Dates, where you were, who was guiding, and what fell short. The clearer this is, the faster we can act.

I agree that my details may be stored and used to process this claim. Read the privacy notice

Send claim Or talk to us on WhatsApp first

Read the guarantee policy